Device-Related Questions

Students who were issued a district device:

  • Have them power up the mobile device. Please note that if the device has not been used in a while, it may need to be charged.
  • Have the student attempt to log in to the device using their student ID and password. If successful, direct them to proceed to access and log in to the student portal using their student ID and password.
  • If they have forgotten their password and are unable to log in to the district-issued device, or the device is otherwise not functioning properly, the school will verify the student’s identity and arrange device assistance or a password reset.
  • Once the password has been reset, the student MUST perform the initial login from a school site.